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RETURNS
We have a 14 day return policy. Please contact us via email - customerservice@tropicalartgifts.com
or by phone. We will issue an RMA, and instructions on how and where
to return the item. Upon receipt and verification of the returned
item with all orignal enclosures in the original packaging, we will
refund the total amount back to you less original shipping and handling.
Please note that certain items and special orders are subject to a
restocking fee. Your refund will be made in kind per your original
method of payment, (e.g. payment by check, refund by check, payment
by credit card, refund by credit card, payment by PayPal, refund by
PayPal, etc.) If you have any further questions,
comments, or suggestions about our return policy we would love to
hear from your. Please contact us at customerservice@tropicalartgifts.com
CONFIRMATION
& DELIVERY
Online orders will receive an email confirmation within 24 hours.
Orders placed before 2pm MST are processed that day, orders placed
after 2pm might be processed on the following day. Items typically
ship the day of or the day following the initial order. Items shipped
via standard shipping are typcially delivered within 5 to 9 business
days. Phone orders left on our voicemail will be returned within 24
hours. Please note, certain items are special orders or made to order
will be process and then subsequently shipped when completed. If we
are out of stock on a particular item, typically and are only a few
days away from production and it is still deliverable in the 5 to
9 business day range, standard delivery window, we will complete production
and ship. However, if a long delay is anticipated, we contact our
customer to let them know and get approval before processing the order
and / or contact the customer to provided suggested substitutions.
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